Terms & Conditions
Last updated: January 2026
Please read these Terms and Conditions carefully before using HiRoaming services. By using our services, you are deemed to have read, understood, and agreed to all the terms listed below.
Table of Contents
1. General Terms
- By accessing and using HiRoaming services, you agree to be bound by these Terms and Conditions.
- HiRoaming reserves the right to modify these Terms and Conditions at any time without prior notice.
- Users must be at least 18 years old or have permission from a parent/guardian to use this service.
- HiRoaming services are available for personal and non-commercial use only, unless otherwise agreed in writing.
2. eSIM Services
- eSIMs purchased through HiRoaming are for mobile data usage in the countries/regions specified in the package.
- Each eSIM has a validity period that begins from the first connection to the network in the destination country.
- Unused data quota cannot be refunded, transferred, or converted to cash after the validity period expires.
- Connection speed depends on local carrier network availability and may vary based on location.
- HiRoaming is not responsible for service disruptions caused by factors beyond our control, including but not limited to natural disasters, carrier network outages, or local government policies.
3. Device Compatibility
- Users are responsible for ensuring their device supports eSIM technology before making a purchase.
- Not all devices support eSIM. Please check our Device Compatibility page before purchasing.
- Devices must be unlocked from carriers to use HiRoaming eSIM.
- HiRoaming is not responsible if the eSIM cannot be activated due to device incompatibility.
4. Purchase and Payment
- All displayed prices are final and in the selected currency (USD or IDR).
- Payment can be made through available methods, including credit/debit cards and cryptocurrency.
- After successful payment, the eSIM will be sent to the registered email or can be accessed through your HiRoaming account.
- Users must ensure the email address entered is correct. HiRoaming is not responsible for eSIMs not delivered due to incorrect email addresses.
- For anonymous purchases, users must save the Order ID as the only proof of purchase.
5. Refund Policy
- eSIMs that have been activated (connected to the network) cannot be refunded or exchanged.
- Refunds can only be made for eSIMs that have not been activated by submitting a request within 7 days of purchase.
- The refund process takes 5-14 business days depending on the payment method used.
- HiRoaming reserves the right to reject refund requests if there are indications of abuse or violation of Terms and Conditions.
- Administrative fees may apply for certain refund processes.
6. Prohibited Use
- Users are prohibited from using HiRoaming services for illegal activities or activities that violate the law.
- Redistribution, resale, or sharing eSIM access with third parties without permission is prohibited.
- Actions that may damage, disrupt, or burden HiRoaming infrastructure are prohibited.
- HiRoaming reserves the right to suspend or terminate services if violations of these terms are found.
7. Privacy and Data
- HiRoaming collects and processes personal data in accordance with our Privacy Policy.
- Collected data is used to process orders, improve services, and for communication purposes.
- HiRoaming will not sell or share user personal data with third parties without consent, unless required by law.
- Users have the right to request access, correction, or deletion of their personal data.
- Data Collection: We collect the following types of data: (a) Account information (name, email address) provided during registration or checkout; (b) Order and transaction data; (c) Device information for eSIM compatibility verification; (d) Usage data to improve our services.
- Data Storage: Your personal data is securely stored on encrypted servers. We retain your data only for as long as necessary to provide our services and comply with legal obligations.
- Google Sign-In Data: When you sign in using Google, we access the following information from your Google account: (a) Email address - used for account identification, order confirmation, and eSIM delivery; (b) Display name - used for account personalization and order records; (c) Profile picture URL - used for displaying your profile within the app. We do not access any other Google user data such as contacts, calendar, or files.
- Use of Google Data: The Google account data we collect is used solely for: (a) Creating and managing your HiRoaming account; (b) Authenticating your identity when you sign in; (c) Sending order confirmations and eSIM delivery emails to your email address; (d) Personalizing your experience within the app. We do not share your Google data with third parties for advertising or marketing purposes.
- Data Deletion: You may request deletion of your account and associated data at any time by contacting [email protected]. Upon account deletion, all personal data including Google Sign-In data will be permanently removed from our systems within 30 days.
8. Limitation of Liability
- HiRoaming services are provided "as is" without any warranties, express or implied.
- HiRoaming is not liable for any direct, indirect, incidental, or consequential damages arising from the use of services.
- HiRoaming's total liability shall not exceed the amount paid by the user for the service in question.
- HiRoaming is not responsible for data loss, business interruption, or other damages resulting from the use of services.
9. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.
- Any disputes arising will be resolved through deliberation. If no agreement is reached, it will be resolved through the Indonesian National Arbitration Board (BANI).
- Users agree to submit to the exclusive jurisdiction of the courts in Indonesia.
10. Contact Us
- If you have any questions about these Terms and Conditions, please contact us through:
- Email: [email protected]
- Or through the live chat feature on our website.
By continuing to use HiRoaming services, you confirm that you have read and agreed to these Terms and Conditions.